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Frequently Asked Questions

We hope this Frequently Asked Questions page will help answer some of the initial questions you may have about Personal Mobility

We encourage you to read through them, but feel free to Contact Us with any additional questions.  We look forward to helping you find a solution that is right for you!

How do I know what equipment I need?

Depending on the type of equipment needed, a doctor or therapist would recommend the best type of equipment.  If it is Complex Rehabilitation equipment such as a custom wheelchair, these products would be a team effort with contributions from the doctor, therapist, and our Assistive Technology Professional (ATP).  The doctor prescribes for the need of the client, while the occupational and physical therapists work with the ATP to assure the client receives the most appropriate equipment for the mobility needs.

If your needs are for mobility within the home or in the community via wheelchair/patient lifts, ramps, scooters, automobility/driveability, stairway lifts, residential elevators and associated products, our team of experienced personnel can help on decisions and choices with these and other products. 

Will you work with my doctor or therapist?

Yes, we will work with any doctor or therapist.

Will you deliver my equipment to me?

Yes, we have the fleet and personnel to provide delivery for all products we provide.

Do you charge for delivery?

Normally, if the product is provided by our company, delivery is included at no cost to the customer.  However, there are instances where we include a setup or installation charge. We will always inform our customers of circumventing situations.

Do you install chair lifts & elevators?

Yes, we install stair lifts, vertical platform lifts, and porch lifts in both commercial and residential buildings.  We install luxury residential elevators throughout Illinois.  Personal Mobility is licensed by the State of Illinois as an elevator contractor.

Do you work for commercial businesses?

Yes.  According to the State of Illinois Elevator Safety Laws, wheelchair and personal lifts can be utilized in properties such as churches and schools.

Do you have payment plans or financing available?

As a company, we do not provide financing.  However, we do assist our customers with funding by recommending financing, and we can provide information about grants and funding sources.

How long will it take to get my equipment?

Our lead times will vary depending on the equipment and manufacturer.  We are normally able to give our customers a good indication of the delivery time frame when the product is ordered. 

Will you show me how to use my equipment?

Yes, we provide training on all products we provide.  And with our 24-hour call center, we can answer questions any time our customers have an issue.

Will you work with my insurance company?

In most cases, yes.  However, due to the overwhelming number of insurance companies and networks, there are instances that we may not be allowed to work with a specific program.

What if something breaks?  Will you fix it?

Absolutely!  Personal Mobility has an in house repair center as well as a mobile service center.  We service what we sell:  “Mobility for Living…Service for Life.”  That is our motto and we stand behind it.

Do you have a return policy?

Yes.  If you are not satisfied with a product within 30 days after purchase, and it is paid in full, you have the option to trade it for a similar product for equal or greater value.  There are some exceptions, depending on the type of product.

Do you accept trade-ins?

Yes, we will make you an offer on most equipment.

Do you sell used equipment?

Yes, Personal Mobility is committed to recycling and re-utilization.

What is the speed and battery life of a scooter?

All scooters have a variety of speeds, range they can travel before needing a charge, and battery life.  Scooters can travel on average 3-9 mph.  Manufacturers calculate battery usage by distance, and most scooters can travel between 8-20 miles before needing a charge.  The battery life of a scooter will remain in good condition from 1-5 years.

Picture of Personal Mobility display table at an event
Picture of Personal Mobility display table at an event
Graphic link to our Wheelchair and Scooters page with picture of girl in wheelchair
Graphic link to our Lifts, ramps and elevators page with picture of girl in a chair lift
Graphic link to our mobility page with picture of a handicap accessible van