How do I know what equipment that I need?
Will you work with my doctor or therapist?
Will you deliver my equipment to me?
Do you charge for delivery?
Do you install chair lifts and elevators?
Do you do work for commercial businesses?
Do you have payment plans or financing available?
How long will it take to get my equipment?
Will you show me how to use my equipment?
Will you work with my insurance company?
What if something breaks? Will you fix it?
Do you have a return policy?
Do you accept trade-ins?
Do you sell used equipment?

How do I know what equipment that I need?
Depending on the type of equipment needed, a Doctor or Therapist would recommend the best type of equipment. If it is Complex Rehabilitation equipment such as a Custom Wheelchair, these products would be a team effort with contributions from The Doctor, Therapist and our Assistive Technology Professional (“ATP”). The Doctor prescribes for the need of the client. The Occupational and Physical Therapists work with the ATP to assure the client receives the most appropriate equipment for the mobility needs.

If your needs are for mobility within the home or in the community via wheelchair/patient lifts, ramps, scooters, automobility/driveability, stairway lifts, residential elevators and associated products, our team of experienced personnel can help on decisions and choices with these and other products. 

Will you work with my doctor or therapist?
 Yes, we work with any Doctor or Therapist.

Will you deliver my equipment to me?
 Yes, we have the fleet and personnel to provide delivery for all products we provide.

Do you charge for delivery?
Normally, if the product is provided by our company, delivery is included at no cost to the consumer. However, there are instances where we include a setup or installation charge. We will always inform our customers of circumventing situations.

Do you install chair lifts and elevators?
Yes, we install Stairlifts, Vertical Platform Lifts, Porch Lifts in both commercial and residential buildings. We install Luxury Residential Elevators throughout Illinois. Personal Mobility is Licensed by the State as an Elevator Contractor.

Do you do work for commercial businesses?
Yes, recent changes in the state’s Elevator Safety laws have created the opportunity for wheelchair and personal lifts to be utilized in properties such as churches and schools.

Do you have payment plans or financing available?
As a company we do not provide financing. We do assist our customers with funding by recommending financing, and we can provide information about grants and funding sources.

How long will it take to get my equipment?
Our lead times will vary depending on the equipment and manufacture. We are normally able to give our customers a good indication of the delivery time frame when the product is ordered.

Will you show me how to use my equipment?
Yes, we provide training on all products we provide. And with our 24 hr call center, we can answer questions anytime our customers have an issue.

Will you work with my insurance company?
In most cases, yes; however, due to the overwhelming number of insurance companies and networks, there are instances that we may not be allowed to work with a specific program.

What if something breaks? Will you fix it?
Absolutely! Personal Mobility has an in house repair center as well as a mobile service center. We service what we sell, “Mobility For Living….Service For Life.”  That is our slogan, and we prove it.

Do you have a return policy?
Yes. If you are not satisfied with a product within 30 days after purchase, and it is paid in full, you have the option to trade it for a similar product of equal or greater value. There are some exceptions depending on the type of product.

Do you accept trade-ins?
Yes, we will make you an offer on most equipment.

Do you sell used equipment?
Yes, Personal Mobility is committed to recycling and re-utilization.